Delivery Policy

We offer Free Delivery service, theonly exception to this when we action a route for Scotland, ME,CT PL,PO,TR,TQ,DT, EX postcodes,  because of the additional mileage,  time which is needed, maintenance for the vehicles and accommodation costs for the drivers we have to charge £90 or more depending on location, 

Locations further towards the cost may experience longer delivery times, such as ME, CA, PL, PO, TR, TQ, EX, DA, DT as routes in these areas take longer to populate.

Summary

  • We DO NOT Deliver to Northern Ireland, Channel Islands, Isle of Man, Isle of Wight.
  • Delivery will be booked in after your order (please allow a few days for this, this varies on location )

Failed delivery

On the rare occasion that you miss your delivery after accepting and confirming your delivery date and time slot, you will be liable to pay up to £150 for the re-delivery of your items, the cost can vary up and down depending on the size and quantity. 

E.g

  • If you miss the delivery of a rug, they should make another attempt of delivery at no extra charge to yourself
  • If you are absent for the delivery of your bedframe order, the courier we use should make another attempt free of charge
  • If you are not present for the delivery of your sofa order, after confirming delivery with our office you will be liable to cover the costs for a re-delivery, this is to cover the costs incurred by us having to do two journeys and prolonging other deliveries in that area which could have proceeded.

We reserve the right to cancel orders. Please remember the more remote location may lead to early morning deliveries ( approx. 5 am) or longer lead times.